TROVIANEXIS Refund Policy

Overview

At TROVIANEXIS, we are committed to ensuring the satisfaction of our customers. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to address any concerns. Please read the following conditions carefully.

Eligibility for Refunds

• Products must be returned within 30 days of the purchase date.
• The item must be in its original condition, with all packaging and accessories.
• A receipt or proof of purchase is required.

Non-Refundable Items

Certain items are exempt from being returned, including:

• Gift cards
• Downloadable software products
• Health and personal care items

Refund Process

Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].